FAQs

When should my nursery fees reach the nursery?

Fees are collected by direct debit on the first working day of each month. All childcare Voucher and Tax Free Childcare payments should reach the nursery before the 1st of each month accompanied by Remittance Advice by email. (Please note that payments usually take 3-4 business days to reach our account). A £20.00 administration charge will be levied if parents fail to pay by the due date and continued failure to pay will be charged at a daily rate of 8% of the outstanding debt. If the debt has not been cleared by the 15th, your place will be cancelled. Failed direct debit payments will also incur a £20.00 administration charge.

The Nursery must be notified of all changes and cancellations to direct debits and voucher payments before the 26th of the previous month. If a parent has overpaid then a credit will be added to their account. Requests for copies of historical invoicing or contracts will incur a charge. If a parent has any difficulty with fee payment they should speak to the nursery manager as soon as possible.

When is my child eligible for Nursery Education Funding?

Children are entitled to 15 free government funded hours from the term following their third birthday. The nursery applies for the funding on your behalf; you will be asked to sign the agreement and supply a copy of your child’s birth certificate, if you have not already done so. The nursery education funding covers 38 weeks of the year, however, the nursery allocates the funding over 51 weeks and splits it into three terms. Details of the calculations and the amounts deducted each term are available on request.

I would like my child to attend term time only is this possible?

We offer term time only places at Portland House Nursery and Holly Bank Nursery. Please contact the relevant nursery directly for further information.

How much notice do I need to give when my child leaves nursery?

We require one month’s notice in writing when your child leaves. The leave date will be the same date as the notice letter/email but in the following month. So if you give notice on the 16th March, your leave date will be 16th April.

Do I have to give notice if I want to drop some of my child’s sessions?

We require one month’s written notice should you wish to reduce your child’s hours of attendance.

I want my child to increase their sessions from next week. Do I just let the staff in the room know?

Parents need to inform the Nursery Manager as soon as possible if they would like to increase their child’s days at nursery and which days they would prefer to have.

Places are often very limited, but we will keep your child’s name on our waiting list until a place becomes available. Priority is given to children already attending the nursery.

Is it possible to swop my child’s sessions from time to time if necessary?

The nurseries are very busy and it has now become too difficult to allow session swopping to continue. However parents may still purchase ‘extra’ sessions if available.

What is the policy for sending children home with high temperature?

Any child suffering from a doubtful rash, discharge from the eyes or ears or temperature above 37.5 should be kept at home until they have been clear from symptoms for at least 24 hours. We reserve the right to extend periods of exclusion in the event of a prolonged outbreak of contagious illness.

How long do I have to keep my child away from nursery with ….i.e. chicken pox, diarrhoea?

You cannot bring your child to the nursery for at least 24 hours after high temperatures and for at least 48 hours after diarrhoea and / or vomiting. Please see our Exclusion for Illness and Communicable Disease Procedure for more details.

If my child is ill; do we get a refund or sessions in lieu?

We are unable to refund fees for children absent through illness, holidays or emergency/extreme weather closure, as each place is reserved for each individual child.

Do I get a refund for training day closures , holidays or illness?

Parents are charged for 51 weeks (including all Bank Holidays and the two staff training days) and the nursery year is divided into 12 equal monthly payments. We are unable to refund fees for children absent through illness, holidays or emergency/extreme weather closure. Family holidays should be advised in writing.

Do I receive my deposit and registration fee back when my child leaves the nursery?

Deposits are refunded against your first month’s fees and the non-refundable registration fee of £50.00 confirms and secures your child’s place at the nursery.

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